Full Sail University

Policies & Guidelines

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Disability Services
Facilities and Services for Students with Disabilities

Full Sail is committed to providing equal access to all students, including those who qualify as persons with disabilities. While upholding this commitment, Full Sail also expects all students to maintain the high standards of academic achievement and excellence that are essential to the integrity of the school's mission. By advancing these aims, Full Sail ensures that its policies, practices, and procedures conform to federal, state, and local statutes and regulations. Provide written documentation to the Director of Student Affairs or Director of Student Success regarding the nature of your disability and any considerations/accommodations that may be necessary. Such documentation must: (1) be from an appropriate professional, (2) not be more than three years old and, (3) provide a clear understanding of how the student is presently functioning. Full Sail's confidentiality policy provides that only the appropriate Full Sail personnel access this information and it is stored in separate, confidential files. Except in instances of health or safety, information concerning the disability, accommodations, or documentation will not be released without written consent.

Provide ample time when requesting a special accommodation(s). Requests must be evaluated and arrangements made prior to the anticipated need for service/support. Full Sail cannot guarantee that appropriate accommodations/services can be put in place without sufficient lead-time to make arrangements. Whenever possible, please provide at least 60 days advance notice. The Director of Student Affairs, assigned by the President, makes determinations of reasonable accommodations for students with disabilities. Fax documentation to 407.215.9518.


All Section 504 and ADA complaints, excluding those filed against the Director of Student Affairs, should be addressed to:

  • Deborah Mills
    Director of Student Affairs
    3300 University Boulevard
    Winter Park, FL 32792

All Section 504 and ADA complaints filed against the Director of Student Affairs should be addressed to:

  • Garry Jones
    3300 University Boulevard
    Winter Park, FL 32792

For more information, on accommodations and the University’s Complaint procedure, please click here to download the Student Disability Grievance Complaint Procedure (PDF).

Services for Students with Disabilities

Service Animal Policy

Nondiscrimination Policy Statement

Full Sail University (the University) is committed to providing equal access to educational and employment opportunities regardless of race, color, religion, national origin, physical and mental disability, pregnancy, age, sex, sexual orientation, gender identity or expression, ancestry, familial status, spousal affiliation, medical condition, military veteran status, or any other characteristic protected by local, state or federal law.


The University’s policy, in accord with federal and state law, is to afford students with disabilities, who require the assistance of a service animal, with equal opportunity to access all University property, courses, programs, and activities.

Service Animals are defined to include dogs and miniature horses (ranging from 24 inches to 34 inches measured from the shoulder and generally weighing between 70 and 100 pounds), that are trained to do work or perform tasks for people who have disabilities.

Procedures and Practices

The following procedures and practices must be followed with respect to student use of service animals on campus:

  • (A) Inquiries. The University shall not ask about the nature or extent of a person's disability, but may make two inquiries to determine whether an animal qualifies as a service animal. The University may ask if the animal is required because of a disability and what work or task the animal has been trained to perform. The University shall not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal. Generally, the University may not make these inquiries about a service animal when it is readily apparent that an animal is trained to do work or perform tasks for an individual with a disability (e.g., the dog is observed guiding an individual who is blind or has low vision, pulling a person's wheelchair, or providing assistance with stability or balance to an individual with an observable mobility disability).
  • (B) Access to Areas of a Public Entity. Individuals with disabilities shall be permitted to be accompanied by their service animals in all areas of the University’s facilities where students, faculty, members of the public, participants in services, programs or activities, or invitees, as relevant, are allowed to go.
  • (C) Surcharges. The University shall not ask or require an individual with a disability to pay a surcharge, even if people accompanied by pets are required to pay fees, or to comply with other requirements generally not applicable to people without pets. If the University normally charges individuals for the damage they cause, an individual with a disability may be charged for damage caused by his or her service animal.
  • (D) The University may ask the individual with a disability to remove a service animal from the premises if:
  • (1) The animal is out of control and the animal's handler does not take effective action to control it; or
  • (2) The animal is not housebroken.
  • (E) If an Animal Is Properly Excluded. If the University properly excludes a service animal, it shall give the individual with a disability the opportunity to participate in the service, program, or activity without having the service animal on the premises.
  • (F) Animal Under Handler's Control. A service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control (e.g., voice control, signals, or other effective means).
  • (G) Care or Supervision. The University is not responsible for the care or supervision of a service animal.


Any questions about this Service Animal Policy should be directed to the Director of Student Success at 407.551.2024 (ext. 8797) or [email protected].